How we collect, use, and protect your personal information — everything explained here in plain English.
Keeping your information secure at Goal11 is our highest priority.
All your data is protected with 256-bit SSL encryption. From transactions to personal details, everything is transmitted through encrypted channels.
Goal11 never sells your personal information to advertisers or third-party companies. Your data is used solely to improve our services.
We collect only the information strictly necessary to provide our services. We do not gather excessive or irrelevant data.
You may request correction or deletion of any information stored in your account. We process such requests within 7 business days.
We are transparent about which cookies we use and why. You can disable non-essential cookies at any time.
Goal11's Privacy Policy is reviewed regularly and users are notified before any changes take effect. Transparency is at the core of what we do.
This Privacy Policy applies to all services and products on the Goal11 platform. By using our website or app, you are considered to have accepted this Policy.
When you create an account and use Goal11, we collect certain information. This falls into two categories — what you provide directly and what is collected automatically.
Information you provide directly:
Automatically Collected Information:
Goal11 never stores your full bank account details, passwords, or PIN numbers. Only the minimum necessary payment information is retained, and always in encrypted form.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Name & Contact Details | Account Creation & Communication | For as long as the account remains active |
| Identity Document | KYC Verification & Age Confirmation | 5 years after account closure |
| Transaction Details | Financial Records & AML Compliance | Minimum 7 years (legal obligation) |
| Gaming Activity | Service Improvement & Responsible Gaming | For as long as the account remains active |
| Device & Log Information | Security & Fraud Prevention | 12 Months |
Goal11 uses your information only for specific, defined purposes. We never use your data for unnecessary or unauthorized activities.
If Goal11 uses your information for Automated Decision Making, you will be informed and given the option to request a human review where applicable.
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time from your account settings. However, important security and transaction-related messages cannot be turned off.
Goal11 never sells your personal information. In certain circumstances, limited data may be shared with trusted partners.
Outside of the cases listed above, Goal11 does not share your information with any other third parties. All our partners are contractually bound to maintain data protection standards.
Goal11 protects your information using industry-leading technology. Our security framework operates across multiple layers.
In the event of a data breach, Goal11 will notify affected users within 72 hours and take immediate steps to address the situation.
Goal11's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience.
Types of cookies we use:
You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.
You have important rights regarding your personal information at Goal11. We are committed to upholding every one of them.
To exercise any of these rights, contact us via our support email. We will respond to your request within 30 days. Please note that certain information may be retained for a specified period due to legal obligations.
Goal11 strictly refrains from serving anyone under the age of 18. We do not knowingly collect data from minors. Date of birth is verified at registration and age is confirmed through the KYC process.
If a minor has inadvertently created an account and this comes to our attention, the account will be closed immediately and all stored data will be deleted.
Goal11 may update this Privacy Policy at any time. You will be notified of any significant changes via your registered email or SMS.
Continued use of the platform after an updated policy takes effect will be considered acceptance of the new terms. The date of each update is noted at the top of the page.
If you have any questions or concerns about this Privacy Policy, please get in touch with us:
Always keep your email address and phone number up to date in your account so you receive policy change notices on time.
Your information is 100% secure at Goal11. Register for free today and enjoy your welcome bonus.